End User Training

End users new to the Sitecore content management system are encouraged to take the end user training program, which consists of:

  • A two-hour session on Sitecore basic functions and best practices for web publishing
  • A short test (required to get live site access)

Training Sessions


Session 1: 60 minutes


What is Sitecore - Overview of the End User Program
  • Training and Support
  • User Roles and Responsibilities
  • Requesting a Sitecore Account
  • User Certification
Best Practices Explained - Tufts' Web Policies and Guidelines
  • Branding
  • Usability
  • Editorial
Getting Started in Sitecore
  • What is a Content Management System? - An Overview of Sitecore
  • Browsers & Logging in
  • Getting situated - The User Interface
  • Working with Pages - Templates, Sidebars, and Versioning
Summary, Questions and Answers


Session 2: 60 minutes


Review - A Look Back At Session 1


Introduction to Content
  • Editing Content
  • Uploading and Inserting Media - The Media Library
  • Publishing and Workflow
Putting it all together
  • Microsites
  • Editing and Formatting Tips
  • Advanced Tips
Final Steps
  • Certification
  • Publishing Credentials
  • Support
Summary, Questions and Answers


Training Frequency

Arrangements for training are flexible. Users can choose to attend regularly scheduled sessions, or, if schedules conflict, may work with a trainer for a more suitable arrangement.  Training can be conducted in several formats to accommodate schedule and learning preference:

  • In person
  • Online (via WebEx)
  • Telephone
  • Self-paced (via Web Documentation)

Training Documentation

Online end user documentation for Sitecore is available, and will continue to be enhanced and refined.